💗 free worldwide shipping on orders over $50 💗

FAQ

HOW MUCH DO YOU CHARGE FOR SHIPPING?

You can check out our shipping rates here ! :)

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Typically it takes 1 - 2 weeks (not including the processing time) for the item/s to arrive.  It does depend on your location. Click here to check out our shipping page for more information on that.

HOW CAN I CONTACT YOU?

You can always reach us through our e-mail: moonchaserss16@gmail.com 💌 We respond within a 24 - 48 hour period (Monday - Saturday)

I ORDERED MULTIPLE ITEMS AND RECEIVED ONLY ONE?

Don't worry, your items will arrive! Sometimes, our items are shipped from different suppliers which means if you order multiple items one might arrive before the other. But rest assured everything will arrive within the given shipping times. 

You can track your order here or send us an e-mail if you wish to know more details about the estimated arrival of your order.

DO YOU SHIP INTERNATIONALLY?

Yes!

WHAT ARE THE PAYMENT OPTIONS?

For now we only offer Paypal. Our main reasons being : Your credit card information is safe, the majority of people use it and if you are not using it already, you can make a free account in only a few minutes. 

CAN I RETURN OR EXCHANGE AN ITEM?

If you are unhappy with your order send us an e-mail and we'll try to resolve the issue as quickly and efficiently.